FEMA Denver MERS Operations Center Modernization
Agency: U.S. Citizenship and Immigration Services (USCIS) Prime Contractor: Wildflower International, LTD OEM Partner: Kodak Alaris Project Type: Multi-site Capture Software Upgrade and Implementation Scope: 131 scanning clients across 5 USCIS service centers Delivery: Hybrid remote + onsite installation, configuration, and training Products & Technologies:CrestronDSPCiscoMicrosoft Region:(FAOC-West) supporting national emergency coordination Problem FEMA’s Denver MERS facility needed a complete A/V and IT infrastructure modernization to maintain secure, real-time communications and situational awareness during national emergencies — all without interrupting 24/7 mission operations. Strategy Wildflower International, as prime


